Refund and Compliance Policy

This document is only available in English, the legally binding language for our services. In order to avoid misunderstandings, any translated copies are not valid.

All clients possess the right to seek a refund in accordance with the provisions outlined in the Consumer Rights Act 2015.

All Membership Fees are fully earned upon payment and are non-refundable except during the first 90 days of the Membership Period, provided that you have accessed no more than 50% of the available content.

In accordance with Anti-Money Laundering (AML) regulations, we reserve the right to conduct identity verification and screening procedures for refund requests. This may include requesting additional information or documentation to verify your identity and ensure compliance with AML laws and regulations. Failure to provide the necessary information may result in the denial of the refund request. By agreeing to this refund policy, you acknowledge and consent to the AML procedures outlined herein.

You can request a refund by emailing us at [email protected], stating your wish to receive a refund and your full name. We will carry out the reimbursement using the same means of payment as you used for the initial transaction. Once we receive your cancellation request, you will cease to have access to the site immediately.

Please note: even if the refund request falls beyond the initial 90-day period stipulated in our policy, we encourage clients to contact us. We are committed to addressing individual circumstances and will make reasonable efforts to find a satisfactory resolution.

For complaints and disputes, please contact our support team at [email protected]. We are dedicated to resolving any issues promptly and fairly. All disputes will be handled in accordance with our internal dispute resolution process, and if necessary, escalated to the appropriate regulatory authorities to ensure compliance with applicable laws and regulations.

We appreciate your cooperation and understanding as we strive to maintain compliance with all relevant legal requirements while providing the best possible service to our clients.